Refund Policy

Faulty or Damaged Products

Inside 14 days

We always try to select the best products available, and we package our items to ensure they reach you safely. However, if an item that you receive is defective, damaged or if you receive the wrong item, please let us know within 14 days of receiving the item, so that we can evaluate the issue and make it right.

Outside 14 days

If an item develops a fault caused by a manufacturing or materials defect outside of 14 days but inside of 3 months, we will be able to exchange the product where possible on a like for like basis.

Please note, if an item develops a fault through misuse or user damage and is not the result of a manufacturing fault or shortfall, we will be unable to exchange or refund your purchase.

Non-returnable items

Certain items are non-returnable and non-refundable on grounds of hygiene, on grounds of being disposable products, or due to their expiry date. We are therefore unable to offer an exchange or refund on these products. Examples of products that are non-refundable or non-exchangeable include all blancone products. This list is not exhaustive. Please contact us at or call us on +358 40 816 4511 if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Testing of faulty items

We test every single return. If a returned item is found not to be faulty by our Customer Support Team, we will return the item to you and you will be liable for the postage. Postage costs will vary depending on the size and weight of the item.

If you are unsure if an item is faulty, please contact us at or call us on +358 40 816 4511 as we may be able to help you to fix the problem.

Items returned to us not purchased from

If an item is returned to us that has not been purchased from, but has instead been purchased from another retailer, no refund or exchange of the item can be made. reserves the right to charge a €5 administration fee for processing the incorrectly returned item, as well as the postage fee for returning the item to the sender. will contact the sender (if details have been provided) to make them aware of the incorrectly returned item. This situation can be avoided by checking where the item was purchased. If you are unsure of where you purchased the item, please contact us at or call us on +358 40 816 4511 and we will be able to check our system to ascertain whether or not the order was placed with



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.